Refund Policy

At Elite-Fanstore, your satisfaction is our top priority. In case of an order error or a defect in a product, we offer refunds under certain conditions.

Please adhere to the following conditions:

1. The product must be returned in its original condition
2. Products must be accompanied by the original packaging.
3. Jerseys with custom printing are not eligible for refunds.
4. Size errors are not the responsibility of our team, and we do not offer exchanges for this reason. Please carefully consult the size guide in the product description.
5. You must contact us within 14 days following the receipt of your order.
6. Refunds will be made using the same payment method used for the initial purchase, within 7 business days following the receipt and inspection of the returned item.
7. Sale or promotional items are not eligible for refunds but can be exchanged for an item of equivalent value.

To initiate a return and request a refund, please follow these steps:

1. Contact our customer service team by email at info@elite-fanstore.com, providing your order number, the reason for the return, and, if possible, photos of the product concerned.
2. Carefully pack the item to be returned along with a copy of your invoice or order confirmation.
3. Ship the item to the address provided in the return instructions, using a tracked service to avoid issues related to loss or damage during transport.

Please note that Elite-Fanstore reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team.