At Elite-Fanstore , your satisfaction is our top priority. In the event of an order error or a product defect, we will refund you under certain conditions.
Please therefore respect the following conditions:
- The product must be returned in its original condition
- Products must be accompanied by the original packaging .
- Printed jerseys are not eligible for refunds.
- Size errors are not the responsibility of our teams and we do not make exchanges for this reason. Please carefully consult the size guide in the product description.
- You must contact us within 14 days of receiving your order.
- Refunds will be issued via the same method of payment used for the original purchase, within 7 business days of receipt and inspection of the returned item.
- Sale or promotional items are not eligible for refund, but may be exchanged for an item of equal value.
To initiate a return and request a refund, please follow these steps:
- Contact our customer service team by email at info@elite-fanstore.com , stating your order number, the reason for the return and, if possible, photos of the affected product.
- Carefully package the item to be returned and a copy of your invoice or order confirmation.
- Ship the item to the address provided in the return instructions, using a trackable service to avoid issues with loss or damage in transit.
Please note that Elite-fanstore reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, please feel free to contact our customer service team.
